When resources are limited, it might be pretty difficult for the company to provide good and excellent service. Even with fewer staff members and less direct contact with customers, the quality of service provided must not deteriorate. Hotel self check in kiosk Malaysia let clients buy tickets and pay without help.
What is a hotel self-check-in kiosk?
Before anything else, what is exactly a hotel self-check-in kiosk? A kiosk is a self-contained electronic terminal, usually equipped with a touchscreen where the users are able to do routine operations without any assistance from the staff. Typically this kiosk can be seen at the airport where one may have utilized a self-service kiosk to print one’s boarding pass or tickets. This accessible feature not only able to pick and check in rooms but easy access to upgrading the room and even booking a table in the hotel’s restaurant. Many hotels are increasingly adopting self-service kiosks as a means to simplify the check in process and decrease wait times at the front desk.
How self-check-in benefits both hotels and customers?
Here are a few of the benefits of using hotel kiosk for self check-in.
Less people in line at the receptionist desk
Like at the airport, many queues for a kiosk to avoid people and start their holiday trip sooner. The traditional way of check-in requires guests to wait in line and fill out paperwork, much of which repeats data provided at the time of booking. More guests using the kiosks means fewer people needing help at the front desk, thus, the ones who are really in need of front desk assistance will get help from staff much faster.
Boost upsell
Automation of the check-in process can also increase the chances of making additional purchases. A guest can easily and quickly use a kiosk to make accommodation upgrades, redeem discounts, and purchase extra services.
Guest-Friendly
Kiosks make guests and hotel employees feel more comfortable by providing service without interacting with anyone. When guests are assured of its cleanliness and safe, they are more likely to make a reservation. When employees or staff are happy at work, they are less likely to leave.
Additionally, omnichannel technology contributes to the guest’s simplicity of use. Some modernized hotel kiosk systems even let customers begin the check-in process on their own devices before they ever arrive at the hotel, with the kiosk serving as the final step. Such a convenient system!
Increase Guest Satisfaction and Long-Term Relationships
The hotel kiosk system connected to the PMS can swiftly save and access customer data, allowing the hotel to learn about its customers and provide a personalised experience to boost customer experience. When guests return for another stay, the hotel should be equipped to meet their needs. The guests can use fast check-in because their profile information is already registered in the system. Guests can have complete control over their stay and the hotel can learn from their feedback with the help of a kiosk system.
Looking for the best vendor of self-service kiosks in Malaysia for your business?
Xyreon Technology Sdn. Bhd. got you covered with their self-service KIOSK Solutions which are interactive kiosks that deliver beneficial digital material and information to audiences in a simple and direct way. Self-Service KIOSK Solutions have a wide range of applications; some examples include retail sales, bill payment (with cash, e-wallet, or credit/debit card), direction finding, tourism, information sharing, and more. KIOSK able to connect to the server and serve as digital billboards when they are not in use. Also, the information displayed in a KIOSK can be altered at will and is simply updated from afar.
Self-Service KIOSK Industry by XYREON Technology Sdn Bhd. also offers services in:
- F&B
- Entertainment
- Hospitality
- Manufacturing
- Transportation
- Retail
- Smart City
- Healthcare
- Banking
Conclusion
Last but not least, self-service kiosks have helped hotels in various ways, but the most important one is the quick and straightforward check-in process, which has helped cut the time spent standing in lines. It’s safe to assume that both guests and employees will value the flexibility that this technology provides and accept this approach. These self-service stations are linked to the hotel’s hospitality cloud for an updated, simplified service model.
